Modeller Support

Welcome to the MacGregor RC Modeller Support Centre

Here you can find information on how to send in your MacGregor/JR or MacGregor/Saito products for repair.

Our extensive Frequently Asked Questions section contains answers to all of the commonly asked questions sent into us and some of the rarer more un-common problems you or we have encountered. Our Support Centre also contains a Service Notices section where we supply information on equipment modifications that are required to our products. Manuals and Exploded Diagrams are always in-demand, so we’ve created a Manuals and Exploded Diagrams Downloads Section. Please do bear in mind as this section will be continously updated some Manuals and Diagrams may not be available.

If you still can’t find what you are looking for please feel free to contact us at: help@macgregor.co.uk

Or write to us at: Modeller Support, MacGregor Industries, Cordwallis Street, Maidenhead, Berkshire,SL6 7GF

Servicing and Repairs

If your JR radio or Saito engine requires repair it will be dealt with by one of our experienced service engineers. Please note our engineers can be extremely busy at any one time, as such as we generally inform our customers that a typical service will take between 10-14 days.

You can also telephone to track your repair but please be aware that a member of staff with appropriate knowledge may not be immediately available. Please see below to find out when we will be available to take your call.

Product Enquiries and Technical Support

If you need help with any of our products or have a technical question, the fastest way of contacting our Modeller Support team is to send an email. Messages are distributed to the most appropriate member of staff and most will be answered the same day. Please send your enquires to: help@macgregor.co.uk

You can also telephone to track your repair but please be aware that a member of staff with appropriate knowledge may not be immediately available. Please see below to find out when we will be available to take your call.

Monday to Thursday: 09:00 ~ 12:30 and 13:00 ~ 16:00

Friday: 09:00 ~ 12:00

Spare Parts Sales

If you need a spare part for any of our products then please order it from your local model shop or your favourite model retailer. Please support UK model shops.

If you experience any difficulty in obtaining the parts you require, you can also buy them at: www.hobbyplastic.co.uk